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Do you have an open ticket?

If your answer is “Yes”, Thank You for using our integrated Customer Support System. 

We no longer provide support via email and phone support is limited availability.  We appreciate your understanding.  This allows us to keep accurate logs of all support issues, better customer support management, and lower overhead costs which a large portion of the savings passes directly to you in the form of lower product costs.

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<div class='emd-container'><div class='emd-alert-container'><div class='emd-alert-error emd-alert'><p>Please log in to Search Customer Support Tickets.</p></div></div><div id="emd-login-container"> <form id="emd_login_form" class="emdloginreg-container emd_form" action="https://esphemp.com/search-tickets/" method="post"> <fieldset> <legend>Log into Your Account</legend> <div class="emd-form-row emd-row" style="display:flex;"> <div class="emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12 emd-reg"> <div class="emd-form-group emd-login-username"> <label for="emd_user_login"><span>Username or Email</span> <span class="emd-fieldicons-wrap"> <a href="#" data-html="true" tabindex=-1 data-toggle="tooltip" title="Username or Email field is required" id="req_user_login" class="helptip"> <span class="field-icons required" aria-required="true"></span></a> </span> </label> <input name="emd_user_login" id="emd_user_login" class="text required emd-input-md emd-form-control" type="text"/> </div> </div> </div> <div class="emd-form-row emd-row" style="display:flex;"> <div class="emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12 emd-reg"> <div class="emd-form-group emd-login-password"> <label for="emd_user_pass"><span>Password</span> <span class="emd-fieldicons-wrap"> <a href="#" data-html="true" tabindex=-1 data-toggle="tooltip" title="Password field is required" id="req_user_pass" class="helptip"> <span class="field-icons required" aria-required="true"></span> </span> </label> <input name="emd_user_pass" id="emd_user_pass" class="password required emd-input-md emd-form-control" type="password"/> </div> </div> </div> <div class="emd-form-group emd-login-remember"> <label><input name="rememberme" type="checkbox" id="rememberme" value="forever" /> Remember Me</label> </div> <div> <input type="hidden" name="redirect_to" value="https://esphemp.com/search-tickets/"/> <input type="hidden" name="emd_login_nonce" value="4ee356cae0"/> <input type="hidden" name="emd_action" value="login"/> <input type="submit" class="emd_submit button" id="emd-login-submit" value="Log In"/> </div> <div style="clear:both"> <p class="emd-lost-password" style="float:left"> <a href="https://esphemp.com/my-account/lost-password/"> Lost Password?</a> </p> <p class="emd-register-link" style="float:right"> <a href=""> Register</a> </p> </div> </fieldset><!--end #emd_login_fields--> </form> </div> <div id="emd-register-container" style="display:none;"> <form class="emd-register-form emdloginreg-container" id="emd_register_form" method="post" action="https://esphemp.com/search-tickets/"> <fieldset> <legend>Register</legend> <div class="emd-form-row emd-row" style="display:flex;"> <div class="emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12 emd-reg"> <div class="emd-form-group emd-login-username"> <label for="emd_user_login"><span>Username</span> <span class="emd-fieldicons-wrap"> <a href="#" data-html="true" tabindex=-1 data-toggle="tooltip" title="Username field is required" id="req_user_login" class="helptip"> <span class="field-icons required" aria-required="true"></span></a> </span> </label> <input name="emd_user_login" id="emd_user_login" class="text required emd-input-md emd-form-control verify_reg" type="text"/> </div> </div> </div> <div class="emd-form-row emd-row" style="display:flex;"> <div class="emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12 emd-reg"> <div class="emd-form-group emd-login-username"> <label for="emd-user-email"><span>Email</span> <span class="emd-fieldicons-wrap"> <a href="#" data-html="true" tabindex=-1 data-toggle="tooltip" title="Email field is required" id="req_user_login" class="helptip"> <span class="field-icons required" aria-required="true"></span></a> </span> </label> <input name="emd_user_email" id="emd-user-email" class="text email required emd-input-md emd-form-control check_email" type="text"/> </div> </div> </div> <div class="emd-form-row emd-row" style="display:flex;"> <div class="emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12 emd-reg"> <div class="emd-form-group emd-login-username"> <label for="emd-user-fname"><span>First Name</span> </label> <input name="emd_user_fname" id="emd-user-fname" class="text emd-input-md emd-form-control" type="text"/> </div> </div> </div> <div class="emd-form-row emd-row" style="display:flex;"> <div class="emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12 emd-reg"> <div class="emd-form-group emd-login-username"> <label for="emd-user-lname"><span>Last Name</span> </label> <input name="emd_user_lname" id="emd-user-lname" class="text emd-input-md emd-form-control" type="text"/> </div> </div> </div> <div class="emd-form-row emd-row" style="display:flex;"> <div class="emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12 emd-reg"> <div class="emd-form-group emd-login-username"> <label for="emd-user-pass"><span>Password</span> <span class="emd-fieldicons-wrap"> <a href="#" data-html="true" tabindex=-1 data-toggle="tooltip" title="Password field is required" id="req_user_login" class="helptip"> <span class="field-icons required" aria-required="true"></span></a> </span> </label> <input name="emd_user_pass" id="emd-user-pass" class="password required emd-input-md emd-form-control check_passw" type="password"/> </div> </div> </div> <div class="emd-form-row emd-row" style="display:flex;"> <div class="emd-form-field emd-col emd-md-12 emd-sm-12 emd-xs-12 emd-reg"> <div class="emd-form-group emd-login-username"> <label for="emd-user-pass2"><span>Confirm Password</span> <span class="emd-fieldicons-wrap"> <a href="#" data-html="true" tabindex=-1 data-toggle="tooltip" title="Confirm Password field is required" id="req_user_login" class="helptip"> <span class="field-icons required" aria-required="true"></span></a> </span> </label> <input name="emd_user_pass2" id="emd-user-pass2" class="password required emd-input-md emd-form-control check_passw2" type="password"/> </div> </div> </div> <div> <input type="hidden" name="emd_redirect" value="https://esphemp.com/search-tickets/"/> <input type="hidden" name="emd_register_nonce" value="ea0eededd6"/> <input type="hidden" name="emd_action" value="wp_ticket_com_user_register"/> <input type="submit" id="emd-register-submit" class="emd_submit button" name="emd_register_submit" value="Register"/> </div> <div style="clear:both"> <p class="emd-login-link" style="float:right"> <a href=""> Login</a> </p> </div> </fieldset><!--end #emd_register_fields--> </form> </div> </div>

Log In & Search for your Ticket by your Email

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What are support Tickets for?

Check your previously submitted a presale question, order support issue, reporting a bug you noticed on our website (thank you for letting us know), feature or product request, or a custom task request by using this form.

How to check the status of an open ticket?

Simply type in your email address and click the search button. If there are numerous tickets, you can narrow the results by ticket ID, topic, and/or date.  You can also log in to your account to see any support tickets or responses there by clicking on My Account.

EMAIL IS REQUIRED TO SEARCH. If you do not know the email then, please Submit a NEW Support Ticket.